Privacy Policy 


Delicates treats the privacy of its clients, customers and website ( users very seriously and we take appropriate security measures to safeguard your privacy. This Privacy Notice explains how we protect and manage your Personal Data you share with us and that we hold about you, including how we collect, process, protect and share that data.

Personal Data means any information that may be used to identify an individual, including but not limited to, a first and last name, a home or other physical address, a telephone number and an email address or other contact information, whether at work or at home.

Who we are

Delicates is a company registered in the State of Kuwait.

We provide footwear and bag restoration services to Kuwait based individuals and entities. As part of conducting these services, you provide us with information about you to enable us to conduct these services.

How we obtain your Personal Data – Information provided by you

When you decide to use our services you may provide us with your Personal Data via our Site, through email or text message, over the telephone or similar mediums. This Personal Data includes name, address, phone number and email address. We use this information in order to fulfill the agreed services that we provide to you.

We may also keep the information contained in any correspondence you may have with us by text message or email.

How we use your Personal Data

We use your Personal Data to fulfill the agreed services, to keep you informed and to keep a record of the services we provide you for example for accounting, payment and legal requirements. We endeavour, at all times to protect your Personal Data in a manner which is consistent with our requirements concerning data protection. We will also take reasonable security measures to protect your Personal Data in storage.

Do we use your Personal Data for marketing purposes?

Any information that you choose to give us for the provision of services will be used by us for that purpose only or to comply with associated legitimate interests (as described in the paragraph above) and will not be used for marketing purposes by third parties.

We never use or share any personally identifiable information provided to us online in ways unrelated to the ones described on our Site, this Privacy Notice or our Cookie Policy listed below.

What is our Legal Basis for processing your information

The main legal basis for processing your information will be to perform the services as agreed between us and yourself.  Therefore, the main reason for us processing your Personal Data will be for the performance of a contract between us or, for us to take steps at your request prior to entering into a contract with you.

We will also need to process your Personal Data for our own internal record keeping activities:  in this instance, your Personal Data will be processed for keeping a record of what services we have provided to you, what payments we have requested from you and what payments you have made.  In this instance, we will be processing your Personal Data on a legitimate interest basis.

Additionally, we may be required to obtain Personal Data from you in order to comply with our regulatory and legal obligations, for example, to comply with anti-money laundering legislation, accounting practices or legal requirements, court orders or conduct fraud prevention. In these instances, our legal basis for processing information will be to fulfill a legal obligation.

Sharing information

We will keep information about you confidential.  In order to fulfill the performance of the contract, to carry out our legitimate interest or to satisfy a legal obligation we may be required to disclose your information to third parties. Examples of the types of third parties used include:

-Any legal or crime prevention agencies and/or to satisfy any regulatory request (including recognized practitioner bodies) if we have a duty to do so or if the law allows us to do so.

In the event that Delicates is sold or integrated with another business, your anonymity may be disclosed to our advisers and any prospective purchasers’ advisers and your personal details will be passed on to the new owners of the business. We will notify you in such a case.




Will you process my information for purposes I may not be aware of

If you use our Site, we may also use aggregate information and statistics for the purposes of monitoring Site usage and to help us develop our Site and our services, and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We may use sign up form data to assist with providing downloads, newsletters and enrolling on events. Such use does not result in any personally identifiable data, other than contact details, being collected, stored or transferred to such agencies. We may contact you e-mail or telephone to ask you for your feedback and comments on our services.  

One way in which we gather this information is by using cookies. 

Data Subject Rights

Right to be informed

You, the Data Subject, shall have the right to be informed of how your Personal Data is used. This Privacy Notice provides you with this explanation in relation to the information processed by us when providing services to you.



Right to rectification

You, the Data Subject, shall have the right to obtain from us, without undue delay, the rectification of inaccurate Personal Data we hold concerning you. Taking into account the purposes of the processing, you, the Data Subject, shall have the right to have incomplete Personal Data completed, including by means of providing a supplementary statement.

Right to erasure

You, the Data Subject, shall have the right to obtain from us the erasure of Personal Data concerning you without undue delay.

This right does not apply if processing is necessary:

1. for the exercise of the right of freedom of expression and information;

2. for compliance with a State of Kuwait legal obligation;

3.for the performance of a public interest task or exercise of official authority:

4. for public health reasons;

for archival, research or statistical purposes (if any relevant conditions for this type of processing are met); or if required for the establishment, exercise or defence of legal claims.




Accuracy of information

In order to provide the highest level of customer service possible, we need to keep accurate Personal Data about you. We take reasonable steps to ensure the accuracy of any Personal Data we obtain. We ensure that the source of any Personal Data is clear and we carefully consider any challenges to the accuracy of the information. We also consider when it is necessary to update the information, such as name or address changes and you can help us by informing us of these changes when they occur.

Important information

Questions and queries

If you have any questions or queries which are not answered by this Privacy Notice or have any potential concerns about how we may use the Personal Data we hold, please email us on

Policy changes

This Privacy Policy is regularly reviewed. This is to make sure that we continue to meet the highest standards and to protect your privacy. We reserve the right, at all times, to update, modify or amend this Policy. We suggest that you review this Privacy Notice from time to time to ensure you are aware of any changes we may have made, however, we will not significantly change how we use information you have already given to us without your prior agreement.

If you have a complaint

If you have a complaint regarding the use of your Personal Data, then please contact us on email and we will do our best to help you.